Delivery Information
Delivery Time:
- Our standard delivery time is 10:30AM and 2PM business days from the date of purchase.
- Monday -Sunday (10.30AM & 2PM ) delivery around Keningau
- Monday - Sunday (10AM) outstation delivery
- For customized orders and refurbish , delivery time may vary. Please refer to the product page for details.
Delivery Charges:
- We offer free shipping on all orders within Keningau.
- For orders outside Keningau, shipping charges may apply. Please check the shipping cost at the checkout.
- For customers outside the Keningau area, no delivery charge will be charged for purchases of RM 2,500 and above.
Delivery Process:
- Once your order is confirmed, we will send you a confirmation email with your order details.
- Our logistics team will update you on the delivery schedule.
- You will receive a notification when your order is out for delivery.
Assembly:
- Some of our products require assembly. Assembly instructions will be provided with the product.
- If you require assistance with assembly, please contact our customer support team at taisengfurniture@gmail.com / 016-281 5207
Tracking:
- You can track your order using the tracking number provided in the shipping confirmation email.
- For any assistance regarding your order, feel free to contact our customer support team at taisengfurniture@gmail.com / 016-281 5207.
Shipping Locations:
- We currently only ship within Keningau , Nabawan , Tambunan , Papar , Sook & Tenom.
International Shipping:
- We do not offer international shipping at this time.
Order Processing:
- Orders are typically processed and shipped within 3-5 working days upon receipt of payment.
Returns and Refunds:
- We guarantee the safe delivery of your products. In the rare event that a product is confirmed as damaged during transit, we will exchange to a new piece of furniture.
- To initiate a return for inspection, customers are responsible for the return shipping costs. Please contact our customer support for further instructions.
Customer Support:
- If you have any questions or encounter issues related to your delivery, please feel free to contact our customer support team.
- We are committed to addressing any concerns and ensuring a smooth shopping experience for our customers.
Note:
Delivery times may vary due to circumstances beyond our control, such as weather conditions or peak season.