Do you offer international shipping?
At the moment, we only offer shipping within Keningau , Nabawan , Tambunan , Papar , Sook & Tenom.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website
What should I do if I receive a damaged item?
We apologize for any inconvenience. Please contact our customer support team at taisengfurniture@gmail.com within 48 hours of receiving the damaged item. We will arrange for a replacement or refund as soon as possible.
Can I cancel or change my order after it has been placed?
Unfortunately, we are unable to cancel or change orders once they have been placed. However, you can return the item for a refund once you receive it.
Do you offer assembly services for your furniture?
Some of our products require assembly. Assembly instructions will be provided with the product. If you require assistance with assembly, please contact our customer support team.
How can I contact your customer support team?
You can contact our customer support team by emailing us at or by calling us at taisengfurniture@gmail.com or 016-281 5207. Our support team is available 8AM-5PM.
Do you offer financing options for your furniture?
Yes, we offer financing options through Cash On Delivery (COD) , online banking. You can find more information about financing options at the checkout.
Can I return an item if I change my mind?
Yes, you can return an item within 30 days of receiving it if you change your mind. Please refer to our Returns and Refunds Policy page for more information.
How can I stay updated on your latest products and promotions?
You can sign up for our newsletter to receive updates on our latest products, promotions, and exclusive offers. Simply enter your email address in the subscription box at the bottom of our website.
Are your products covered by a warranty?
Yes, only mattress come with a 5-10 years according to the brand warranty. Please refer to the product page for specific warranty information.